Welcome to Friendly Fox

1.1 Business Details

1.2 Definitions

• "We", "us", "our" refers to The Friendly Fox
• "You", "your" refers to the customer or website user
• "Premises" refers to The Friendly Fox establishment
• "Services" refers to food, drinks, and hospitality services we provide

2.1 Right of Admission

We reserve the right to refuse admission to any person at our discretion. We may refuse entry or ask you to leave if:

• You are unable to provide valid proof of age when requested
• You appear intoxicated or under the influence of illegal substances
• You are behaving in a disorderly, abusive, or threatening manner
• You have been previously banned from our premises
• You refuse to comply with our policies or staff instructions
• We have reached maximum safe capacity

2.2 Age Restrictions

As a licensed premises, we operate a Challenge 25 policy. We may request proof of age from anyone who appears to be under 25. Acceptable forms of ID include:

• Valid UK or international passport
• UK driving license (photocard)
• PASS-accredited proof of age card
• National identity card (EEA countries)

It is a criminal offense to purchase or attempt to purchase alcohol if you are under 18, or to purchase alcohol on behalf of someone under 18.

2.3 Dress Code

While we do not enforce a strict dress code, we ask that guests dress appropriately. We reserve the right to refuse entry to those wearing offensive clothing or insufficient attire.

3.1 Making a Reservation

Reservations can be made:

• By telephone: (+44) 01633 649296
• By email: info@friendly-fox.co.uk

All reservations are subject to availability and require confirmation.

3.2 Confirmation

Your reservation is not confirmed until you receive confirmation from us via phone or email. We recommend calling to confirm large group bookings.

3.3 Table Duration

Standard table reservations are typically for:

• 1 hour for parties of 1-2 guests
• 2 hours for parties of 3-6 guests
• 2.5 hours for parties of 7+ guests

We may need to reclaim your table after the allocated time if we have subsequent bookings.

3.4 Lateness and No-Shows

If you are running late, please contact us. We will hold your table for up to 15 minutes after your reservation time. After this period, we may release your table to walk-in guests.

Repeated no-shows may result in us requiring a deposit for future reservations or declining to accept bookings.

3.5 Cancellations and Changes

We request at least 24 hours' notice for cancellations or significant changes to your booking. For large group bookings (10+ people) or special events, we require 48-72 hours' notice.

3.6 Large Group Bookings

For parties of 10 or more guests:

• We may require a deposit or pre-payment
• Pre-ordering from a set menu may be required
• A discretionary service charge of 10-12.5% may be added
• Special terms and conditions may apply

3.7 Special Dietary Requirements

Please inform us of any allergies, intolerances, or dietary requirements when making your reservation. While we will make every effort to accommodate your needs, we cannot guarantee a completely allergen-free environment.

4.1 Menu Availability

Our menu is subject to change based on availability and seasonality. We reserve the right to withdraw items from the menu without notice. If an item you ordered is unavailable, we will offer suitable alternatives.

4.2 Allergies and Dietary Information

IMPORTANT: Please inform staff of any allergies before ordering.

While we take reasonable care to prevent cross-contamination, our kitchen handles multiple allergens including:

• Gluten (cereals containing gluten)
• Crustaceans and molluscs
• Eggs and dairy (milk)
• Fish
• Peanuts and tree nuts
• Soya, celery, and mustard
• Sesame seeds and sulphites

We cannot guarantee that any dish is completely free from allergens. If you have a severe allergy, please speak to a manager before ordering.

4.3 Food Safety and Quality

We maintain high standards of food safety and hygiene. If you have any concerns about the quality or safety of your food, please inform staff immediately.

4.4 Alcohol Service

We operate in accordance with the Licensing Act 2003. We reserve the right to:

• Refuse to serve alcohol to anyone under 18
• Request proof of age at any time (Challenge 25 policy)
• Refuse to serve intoxicated customers
• Limit the number of drinks served
• Refuse service without providing a reason

4.5 Responsible Service

We are committed to responsible alcohol service. Staff are trained to identify signs of intoxication and may refuse service if necessary. This is for your safety and the safety of other guests.

5.1 Prices

All prices are in British Pounds (GBP) and include VAT at the current rate. Prices are subject to change without notice. The prices on the menu at the time of ordering apply.

5.2 Payment Methods

We accept:

• Cash (GBP)
• Credit and debit cards (Visa, Mastercard, American Express)
• Contactless payments (up to applicable limits)

5.3 Service Charges

A discretionary service charge may be added for large groups (typically 10% - 12.5%). All service charges are distributed to staff. You are not obligated to pay the service charge if you are unhappy with the service.

5.4 Gratuities

Gratuities (tips) are discretionary and entirely at your discretion. Any gratuities left go directly to our team.

5.5 Billing Errors

Please check your bill before payment. If you notice an error, please bring it to our attention immediately. We cannot guarantee we can rectify errors after payment has been made.

6.1 Expected Behavior

We expect all guests to behave respectfully toward staff and other customers. We operate a zero-tolerance policy toward:

• Abusive, threatening, or violent behavior
• Harassment, discrimination, or hate speech
• Excessive noise or disruptive behavior
• Damage to property
• Theft
• Drug use or possession of illegal substances

6.2 Removal from Premises

We reserve the right to ask any customer to leave immediately if they breach these Terms or behave inappropriately. We may also ban customers from returning.

6.3 Liability for Damage

Customers are liable for any damage they cause to our property, fixtures, or fittings. We reserve the right to charge for repairs or replacement costs.

7.1 Our Liability

We maintain appropriate public liability insurance and adhere to health and safety regulations. However, our liability is limited as follows:

We accept liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by UK law

We do not accept liability for:

• Loss or damage to personal property (unless caused by our negligence)
• Injury caused by your own actions or the actions of other customers
• Loss or theft of unattended belongings
• Allergic reactions (if allergens were not disclosed to us)
• Consequences of excessive alcohol consumption

7.2 Customer Responsibility

You are responsible for your own safety and the safety of any children or dependents in your care. Please take care when moving around our premises.

7.3 Lost Property

We are not responsible for lost property. Found items are kept for 30 days before being disposed of or donated to charity.

We welcome families with children. However, children must be supervised by an adult at all times. Parents/guardians are responsible for their children's behavior and safety.

High chairs and children's menus are available. Please ask a member of staff.

We are committed to providing accessible services. If you have specific accessibility requirements, please contact us in advance so we can make appropriate arrangements.

We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details, please see our Privacy Policy.

By making a reservation or using our services, you consent to us processing your personal data as described in our Privacy Policy.

Our premises are monitored by CCTV for security purposes and the prevention of crime. CCTV footage may be shared with law enforcement if necessary. Signage is displayed to inform you of CCTV operation.

Use of our website is governed by our Terms of Service and Cookie Policy. We use Microsoft Clarity and other analytics tools to improve user experience.

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather, or acts of God
• Fire, flood, or other emergencies
• Strikes, labor disputes, or supply chain disruptions
• Pandemics or government-imposed restrictions
• Power failures or telecommunications failures

We value your feedback and take complaints seriously. If you are unhappy with any aspect of our service:

• Please speak to a member of staff or manager during your visit
• Contact us by email at info@friendly-fox.co.uk
• Call us on (+44) 01633 649296

We aim to respond to all complaints within 7 working days and resolve issues as quickly as possible.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

If you have any questions about these Terms and Conditions, please contact us: