Last Updated: 7 December 2025
These Terms of Service ("Terms") govern your use of The Friendly Fox website and services. By accessing or using our website, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
2. Website Use
2.1 Permitted Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Transmit any harmful code, viruses, or malicious software
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the website or servers
- Use automated systems (bots, scrapers) without permission
- Impersonate any person or entity
- Harvest or collect user information without consent
2.2 User Conduct
When using our website, you agree to conduct yourself appropriately and not to:
- Post or transmit offensive, defamatory, or inappropriate content
- Harass, abuse, or harm others
- Violate intellectual property rights
- Engage in fraudulent activities
3. Intellectual Property
3.1 Website Content
All content on this website, including text, graphics, logos, images, photographs, and software, is the property of The Friendly Fox or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.
3.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
- Reproduce, duplicate, or copy website content without permission
- Modify, adapt, or create derivative works
- Redistribute or republish content from this website
- Use content for commercial purposes without authorization
3.3 Trademarks
"The Friendly Fox" and our logo are trademarks. You may not use these marks without our prior written permission.
4. Reservations and Bookings
4.1 Booking Process
Reservations can be made by phone or email. All bookings are subject to availability and confirmation.
4.2 Cancellations
We request at least 24 hours' notice for cancellations. For large group bookings or special events, different cancellation terms may apply.
4.3 No-Shows
We reserve the right to release your table if you are more than 15 minutes late without notice. For large reservations, a deposit may be required.
4.4 Special Requests
We will do our best to accommodate dietary requirements and special requests, but we cannot guarantee availability. Please inform us of any allergies or dietary needs when making your reservation.
5. Pricing and Payment
5.1 Menu Prices
Prices displayed on our website and menus are subject to change without notice. We reserve the right to modify prices at any time.
5.2 Payment Methods
We accept various payment methods including cash and major credit/debit cards.
5.3 Service Charges
A discretionary service charge may be added to your bill for large groups. All service charges go directly to our staff.
6. Age Restrictions
As a licensed premises, we have age restrictions in place. We operate a Challenge 25 policy and reserve the right to request proof of age. It is illegal for anyone under 18 to purchase or attempt to purchase alcohol.
7. Behavior and Conduct on Premises
We reserve the right to refuse service or ask customers to leave if they are:
- Behaving in an abusive, threatening, or disorderly manner
- Causing damage to property
- Appearing to be intoxicated or under the influence of drugs
- Violating our policies or UK law
8. Liability and Disclaimers
8.1 Website Availability
While we strive to ensure our website is available 24/7, we do not guarantee uninterrupted access. We may suspend or withdraw access without notice for maintenance, updates, or technical issues.
8.2 Information Accuracy
We endeavor to ensure information on our website is accurate and up-to-date. However, we do not warrant the completeness or accuracy of all content. Menu items, prices, and opening hours may change without notice.
8.3 Third-Party Links
Our website may contain links to third-party websites (e.g., social media, Google Maps). We are not responsible for the content, accuracy, or practices of these external sites.
8.4 Limitation of Liability
To the fullest extent permitted by law, The Friendly Fox shall not be liable for:
- Any loss or damage arising from use of this website
- Any errors, omissions, or inaccuracies in website content
- Any unauthorized access to or use of our servers
- Any indirect, consequential, or incidental damages arising from your use of our services
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
8.5 Food Allergies
While we take reasonable precautions regarding food allergies, we cannot guarantee that our food is free from all allergens. If you have severe allergies, please inform staff before ordering.
9. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for detailed information.
10. Indemnification
You agree to indemnify and hold harmless The Friendly Fox, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use of our website or services
- Your violation of any rights of another party
- Your violation of applicable laws or regulations
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website after changes constitutes acceptance of the modified Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The Friendly Fox regarding your use of our website and services.
15. Contact Information
If you have questions about these Terms of Service, please contact us:
The Friendly Fox
33 Caerphilly Road
Bassaleg, Newport, NP10 8LW
United Kingdom
Email: info@friendly-fox.co.uk
Phone: (+44) 01633 649296